ll the information you provide us is kept securely, and we maintain a high level of security.

Shipping costs are fixed rates based on the delivery address and the weight of the packages.

It is very likely that it has arrived in your junk mail (also known as 'spam') or please wait a few minutes. If not, contact our customer service: info@elindra.ch.

We deliver to many countries around the world. If you live outside the European Union, your local customs office may apply additional fees to your order, such as import fees, declaration fees, customs duties, or value-added tax. All required customs clearance fees are the sole responsibility of the customer. These fees are charged upon the arrival of the goods in your country by our local shipping partner. These charges cannot be predicted in advance, and we are unable to foresee them. Therefore, we cannot be held responsible.

Customs policies vary significantly from country to country. For more information, please contact your local customs office. Customs may also delay the delivery of orders. Again, this is beyond our control.

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